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Revolutionise Your Customer Relationships with Our CRM Solutions
There’s a lot of potential when your company has customer data being collected in multiple places, but it can also be problematic, as every day there are countless companies missing out on opportunities because they are unable to efficiently tap into their customer data.
Many businesses throughout the UK experience challenges regarding missed follow-ups and insufficient visibility of sales pipelines, customer service that may or may not align with customer expectations, as well as a large lack of data that provide for improved decision-making capabilities. This isn’t necessarily due to not trying; more often than not it is a result of not implementing a well-designed or implemented Customer Relationship Management system.
Computer Support Centre helps you to develop and implement Customer Relationship Management solutions bringing clarity, structure, and control to your relationships with your customers and helping you to make more informed decisions and grow your business with confidence.
CRM Built for How Your Business Actually Operates
A Customer Relationship Management system should help your company operate, not hinder your company’s ability to operate effectively.
Instead of providing a company with a generic Customer Relationship Management system that does not work for their business processes or customers (or growth plans), we provide CUSTOMISED CUSTOMER RELATIONSHIP MANAGEMENT SYSTEMS DESIGNED SPECIFICALLY AROUND THE REQUIREMENTS OF YOUR BUSINESS (YOUR CUSTOMERS) AND THE GROWTH PLANS OF YOUR BUSINESS.
The use of our Customer Relationship Management solutions enable you to:
- Centralize your Customer data into one place that is secure
- Improve your follow-up and response times
- Have clarity around Sales and Customer Activity
- Eliminate manual administrative processes
- Make DATA DRIVEN DECISIONS WITH CONFIDENCE
Ultimately, all this will result in better organisation, stronger relationships, and more predictable growth for your business.
Complete Visibility with Contact Management
It’s often very easy to make errors with customer information when multiple systems contain fragmented customer data.
The CRM systems provide one comprehensive unified view of each customer which includes:
- Customer contact information and history of communications
- Customer notes, preferences and past communications
- Sales activity and status of inquires
This will ensure your teams always know exactly who they were speaking with, what was discussed and what action is pending improving the also professionalism of your business and customer’s confidence in you at every touchpoint.
Actionable Insights Through Analytics & Reporting
If you don’t have accurate data you have no idea how your business is performing.
The CRM reporting tools provide insight into:
- Sales performance and sales pipeline health
- Customer behaviour and engagement trends
- Marketing effectiveness and return on investment
With data instead of assumptions your company will be able to make strategic decisions and improve performance resulting in discovering opportunities before your competitors do.
Sales Management That Improves Conversion
Business Sales In The UK Lose Thousands Of ££ per year due to lost lead opportunities and lack of follow up on leads.
Our CRM sales management features support your entire sales journey:
- Lead Management (in your CRM) to track by first contact through to end sale
- Insights into your sales pipeline (in the CRM) allowing you to forecast daily/weekly/monthly the deals you expect to close
- Personal and team performance data to measure successes vs objectives for both your sales team members and overall organisation
This creates consistency, accountability, and a clear process that helps your sales team close more deals without chaos.
Workflow Automation That Saves Time
The time spent entering and managing data manually decreases productivity and increases errors.
The Amazing Sales Management Features in Awesome CRM enable you to:
- Automate your data entry and task creation
- Set follow up reminders automatically
- Eliminate repetitive administrative tasks
Allowing you to allocate all of your time to what generates revenue for your organisation, having conversations, building relationships and achieving results.
Stronger Customer Support & Service
Today, the customer experience is the way to differentiate yourself in your industry.
With CRM solutions that come equipped with the customer support components you need to help you:-
Track customer inquiries, issues, and support tickets, Respond faster and with more certainty and Have full visibility of the customer history and their support requests.
All of these things combined will help you provide better service which leads to higher customer satisfaction rates, increased loyalty, and stronger relationships with customers over the long term.
Seamless Integration with Your Existing Tools
Your CRM should be a connection between all of your systems, not an isolation from them.
We will integrate your CRM solution with tools and systems you already use. Some examples include:
- Email/communication systems
- Marketing systems and social media channels
- ERP and accounting systems
- E-commerce systems
By integrating these systems, we will create seamless access to the same information across your organisation, which will allow teams to access information faster and work more effectively together.
CRM Solutions Tailored to Your Needs
Every business has a different way of approaching CRM.
We provide:
- Operational CRM: Help you reduce sales, marketing, and customer service.
- Analytical CRM: Keep track of your data's insights and trends.
- Collaborative CRM: To provide better communication among teams.
We create your custom CRM solution to meet your specific needs, rather than forcing you into an off-the-shelf software solution.
Why Choose Our CRM Solutions?
Designed for UK Businesses
We comprehend how hard it can be for UK-based companies to fulfil operational challenges and stay compliant with their industry regulations.
Custom, Not Off-the-Shelf
We create your custom CRM solution around your business’s needs, rather than trying to fit your business into someone else’s solution.
Clear, Practical Implementation
Your implementation will be a straightforward process and one that allows your users to confidently use the product on day one.
Long-Term Support
After the installation of the system, we continue to support, enhance and adapt the system to continue to meet the needs of your business’s growth.
